CUSTOM ORDER POLICIES

Effective November 11, 2026

These policies explain how Fluid & Formless handles custom orders, artwork, repeat orders, cancellations, and order concerns. Please review them with your final quote. Your written acceptance is recorded with your order before payment and production.

CUSTOM ORDERS AND PAYMENT

Custom orders require payment before production begins. Depending on the order, Fluid & Formless may require full payment or approve a deposit arrangement. Any deposit and payment schedule will be stated in your quote or invoice.

Design or setup work is quoted separately when needed. Print-ready artwork generally does not carry a design fee unless preparation or correction is required.

ARTWORK APPROVAL

Production begins only after you approve the final artwork in writing. If the artwork changes after approval, you must approve the revised artwork in writing before production continues.

PURCHASED DIGITAL DESIGNS

When you separately purchase custom digital-design work, ownership of the finished design transfers to you after full payment.

You will receive the approved finished design as a transparent-background PNG at 300 PPI and the intended maximum print size, cropped to the artwork bounds and prepared in the sRGB color space.

Editable source files, working files, fonts, and production assets are not included. Fluid & Formless retains its editable working files, production and archival copies, and permission to display the finished work in its portfolio unless confidentiality is agreed to in writing. Pre-existing Fluid & Formless materials and third-party licensed assets remain the property of their respective owners.

There is no additional release fee for the included PNG. Additional formats, later file conversion or reconstruction, and additional design work are quoted separately.

REPEAT ORDERS

Every repeat order receives a new quote based on current pricing and product availability.

For an exact repeat, you must confirm in writing that Fluid & Formless should reuse the previously approved artwork, print size, placement, garment, and colors. A new mockup is optional for an exact repeat. Any change requires a revised mockup and new written approval before production.

Fluid & Formless may retain production files for future orders but does not guarantee permanent file storage. If a prior file is unavailable, damaged, incompatible, or requires reconstruction, we will disclose the issue and quote any preparation or redesign work before proceeding.

There is no automatic setup or artwork fee when an unchanged, usable file can be reused. Revisions, reconstruction, conversion, unusual resizing or adaptation, and applicable supplier or minimum-order costs are quoted separately.

CANCELLATIONS AND REFUNDS

Refund eligibility depends on the stage of your order.

1. Before design work or purchasing begins: Eligible payments are fully refundable.

2. After design work begins: If design work has begun but Fluid & Formless has not made nonrecoverable purchases, the refund will be reduced by the cost of completed design work.

3. After nonrecoverable purchases: If Fluid & Formless has purchased nonrecoverable garments, transfers, materials, supplier services, or shipping—but production has not begun—the refund will be reduced by completed work and the actual nonrecoverable costs.

4. After production begins: Production begins when Fluid & Formless starts decorating the first item. Once production begins, no cancellation refund is available.

This cancellation rule does not affect an approved remedy for work produced incorrectly or for damaged or defective items reported within 30 days.

Supplier shipping, rush charges, special-order charges, return shipping, and restocking costs are nonrefundable once incurred. Customer delivery or shipping charges remain refundable if Fluid & Formless has not purchased or used the service. Payment-processing fees are not separately deducted.

Approved cancellation refunds are issued within 10 business days after the cancellation stage and refundable amount are confirmed. Your bank or payment provider may require additional time to post the credit.

CUSTOMER-SUPPLIED GARMENTS

Customer-supplied garments require a written risk acknowledgment. Customers should provide 10% extra garments, with a minimum of one extra garment. A $3 handling surcharge applies per ordered shirt.

Fluid & Formless inspects and counts the garments when they are received. Customer-supplied garments remain the customer’s property. A damaged customer-supplied garment will be marked and returned unless the customer provides different written instructions.

PROBLEMS WITH AN ORDER

Damaged or defective orders must be reported within 30 days. Fluid & Formless will document the issue and apply the approved remedy process. Evidence required for supplier or production review will be preserved. Customer property will not be discarded without the customer’s written direction.

UNCLAIMED ORDERS

Fluid & Formless keeps an unclaimed completed order for at least 90 days and sends notice before taking further action.